Skip to content 
At Personal Injury Solicitors Manchester, we are committed to providing a high standard of legal advice and client care. We understand that making a personal injury claim can be a stressful and emotional time, and our aim is always to support our clients with professionalism, transparency and respect.
However, if at any time you feel unhappy with the service you have received, we want to hear from you so that we can resolve the matter as quickly and fairly as possible.
Your feedback helps us improve our service and ensure that all clients receive the level of care they deserve.
How To Raise A Concern
If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns with the member of staff or solicitor handling your case in the first instance. Many issues can be resolved quickly at this stage through open communication.
You can contact your case handler by:
- Telephone
- Written correspondence
They will do their best to address your concerns promptly and find a suitable resolution.
Making A Formal Complaint
If you would prefer not to speak directly with the person handling your case, or if your concerns have not been resolved to your satisfaction, you may submit a formal complaint.
Please provide as much detail as possible about your complaint, including:
- Your full name and contact details
- Your case reference number (if available)
- A clear explanation of your concerns
- How you would like the matter to be resolved
You can send your complaint to us using the following contact details:
Personal Injury Solicitors Manchester Address: Peter House, Oxford St, Manchester M1 5AN
Telephone: 0161 6969 684 Email: info@personalinjurysolicitorsmanchester.co.uk
What Happens Next
Once we receive your complaint, we will follow the procedure outlined below:
1. Acknowledgement
We will acknowledge receipt of your complaint within 48 hours and confirm that it has been logged.
2. Investigation
Your complaint will be reviewed by our Customer Care Team or a senior member of staff who was not directly involved in your case. We may contact you for additional information if required.
3. Written Response
We aim to provide a full written response within 28 days, outlining:
- The outcome of our investigation
- Whether the complaint is upheld or not
- Any action we intend to take to resolve the issue
If we require additional time to investigate the matter fully, we will inform you and explain the reason for the delay.
Review By A Director
If you are not satisfied with the outcome of our investigation, you may request that your complaint be reviewed by a director or senior partner of the firm.
They will independently review the details of your complaint and the investigation already carried out before providing a final decision.
Legal Ombudsman
If you remain dissatisfied after completing our internal complaints procedure, you have the right to refer the matter to the Legal Ombudsman, who provides an independent and impartial service for resolving disputes between lawyers and their clients.
You must usually refer your complaint to the Legal Ombudsman within six months of receiving our final written response.
Contact details:
Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ
Telephone: 0300 555 0333 Website: www.legalombudsman.org.uk Email: enquiries@legalombudsman.org.uk
Our Commitment To Clients
At Personal Injury Solicitors Manchester, client satisfaction is extremely important to us. Most of our work comes from recommendations and repeat clients, so we take every complaint seriously.
Our goal is always to resolve concerns fairly, quickly and professionally, while continuing to provide the highest standard of legal service.
If you have any questions about our complaints procedure, please contact us and we will be happy to assist you.
