This Privacy Policy sets out how Personal Injury Solicitors Manchester (“we”, “us”, or “our”) collects, uses, and protects any personal data that you provide when using our website www.personalinjurysolicitorsmanchester.co.uk (“the Website”).
We are committed to safeguarding your privacy and complying with our legal obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand how we handle your personal data.
1. Who We Are
Personal Injury Solicitors Manchester is a trading name of Pro Lawyers, a limited company registered in England and Wales and authorised and regulated by the Solicitors Regulation Authority (SRA No. 619586). Our VAT number is 210 5394 44. We are the data controller for the purposes of UK data protection legislation.
If you have any questions about this Privacy Policy, please contact us:
Email: info@personalinjurysolicitorsmanchester.co.uk
Website: www.personalinjurysolicitorsmanchester.co.uk
2. What Personal Data We Collect
We may collect and process the following personal data:
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Name and contact information (such as email address, phone number, and postal address)
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Details about your enquiry or claim
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IP address, browser type, and browsing data via cookies (see our Cookie Policy)
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Any other information you voluntarily provide via contact forms, emails or calls
3. How We Use Your Personal Data
We use your personal data for the following purposes:
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To respond to your enquiries and provide legal advice
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To process and manage your potential or ongoing personal injury claim
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To comply with legal and regulatory obligations
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To improve our Website and services
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To manage our relationship with you, including updates about our services where applicable
We will only process your personal data where we have a lawful basis to do so, including:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Our legitimate interests (provided these do not override your rights)
4. Sharing Your Personal Data
We may share your personal data with:
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Our employees, consultants, and solicitors working on your case
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Our professional advisors, such as insurers and auditors
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Regulatory bodies, such as the Solicitors Regulation Authority or the Legal Ombudsman
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Service providers acting on our behalf (e.g. IT and hosting providers)
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Other third parties with your explicit consent or as required by law
We will never sell or rent your data to third parties.
5. How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Retention periods may vary depending on the nature of your engagement with us. Typically, we retain case-related data for a minimum of six years after the matter has concluded.
6. Your Data Protection Rights
Under data protection law, you have the following rights:
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Right to access – You have the right to request copies of your personal data.
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Right to rectification – You have the right to request that we correct any inaccurate or incomplete data.
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Right to erasure – In certain circumstances, you have the right to request that we delete your data.
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Right to restrict processing – You may request that we limit the way we use your data.
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Right to data portability – You have the right to receive your data in a structured, commonly used, and machine-readable format.
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Right to object – You may object to our processing of your personal data where we rely on legitimate interests.
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Right to withdraw consent – Where we rely on your consent, you may withdraw it at any time.
To exercise any of these rights, please contact us using the contact details above.
7. How We Protect Your Data
We have implemented appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These include secure servers, encryption, access controls, and staff training on data protection.
8. International Data Transfers
We do not routinely transfer your personal data outside the UK or European Economic Area (EEA). If it becomes necessary to do so, we will ensure that appropriate safeguards are in place in accordance with data protection law.
9. Cookies and Website Analytics
We use cookies and analytics tools, such as Google Analytics, to understand how visitors use our Website and to improve user experience. This may include collecting information such as IP address, device type, and browsing activity. For further information, please see our Cookie Policy.
10. Links to Other Websites
Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. You are advised to review this policy periodically to remain informed about how we protect your data.
12. How to Make a Complaint
If you are unhappy with how we handle your personal data, please contact us in the first instance so we can address your concerns.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
